UK Delivery Information
- We aim to process and ship all standard orders from our UK warehouse in 2-4 business days.
- Our orders are processed mon/to Friday from 9am to midday.
- If you place an order on a weekend or holiday, it will be dispatched on the next business day.
- If your order is time-sensitive, we recommend selecting Next Day delivery and placing your order before midday.
- DPD delivers all UK shipments and will notify you prior to delivery with an estimated delivery time through SMS and/or email.
- Parcel tracking is available via the DPD iOS or Android app, where you can also leave delivery instructions if you're unavailable.
- We also use Royal Mail and Parcelforce for deliveries.
- We also utiliSe EVRI for parcel deliveries. Based on the order and its volumetric size, we select the most suitable courier to ensure optimal handling and delivery.
- If you'd like to cancel a recently placed order, please email us at info@raymat.co.uk or use the chat function, providing your order number.
UK Delivery Options and Costs
-
Standard by DPD (Delivery in 2 to 4 working days)
-
Next Day by DPD (Delivery within 1 business day)
Orders placed before 12 noon, Monday to Friday, excluding Bank Holidays, will be dispatched the same day.
Delivery partners
-
DPD delivers all UK shipments and will notify you prior to delivery with an estimated delivery time through SMS and/or email.
-
Parcel tracking is available via the DPD iOS or Android app, where you can also leave delivery instructions if you're unavailable.
UK Deliveries
| Zone | Rate |
| UK Mainland, Isle of Man, Northern Ireland, Isles of Scilly, Highlands & Islands of Scotland | £5.95 |
| Ireland/Eire, Channel Islands, Jersey, Guernsey | £10.00 |
| Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco | £10.00 |
| Italy, Spain, Corsica, Greece, Portugal, Austria, Czech Rep, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Canary Islands, Gibraltar | £15.00 |
| Estonia, Latvia, Malta, Romania, Turkey | £65.00 |
International Shipping Information
We apologiSe, but we are currently unable to provide shipments outside of the UK and select European countries. However, we do offer shipping to several European destinations, including:
- France
- Germany
- Italy
- Spain
- Netherlands
- Belgium
- Ireland
- Austria
If you're located outside of these regions and are interested in purchasing our products, please don’t hesitate to contact our customer service team. We’ll be happy to assist you with the best possible shipping solution.
Delivery FAQs
What delivery options do you offer?
We provide the following delivery options:
- Standard Delivery: 3-5 working days.
- Express Delivery: 1-2 working days.
- Next-Day Delivery: Next working day for orders placed before 12 PM.
What is the cost of delivery?
- Standard Delivery: Free on all orders, no charges apply
- Express Delivery: £8.99.
- Next-Day Delivery: £14.99.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can track your order in real-time through DPD’s tracking service.
Which courier service do you use?
We partner with DPD for all our UK deliveries, ensuring reliable and timely delivery of your order.
Can I change my delivery address after placing an order?
If your order has not been dispatched, please contact us immediately at Customer Support email Info@raymat.co.uk or customer support number 0161 511 8875 , 07888 199 302 to update your delivery address.
What happens if I miss my delivery?
If you're not available at the time of delivery, DPD will leave a card with instructions for re-delivery or collection from a nearby location.
Do you offer weekend deliveries?
Weekend delivery is available for Express Delivery and Next-Day Delivery options if selected at checkout and depending on your location.
Can I schedule a delivery for a specific date?
Yes, if you're using our Next-Day Delivery or Express Delivery service, you can schedule the delivery for a specific date that suits you.
Do you offer international shipping?
Currently, we only ship within the UK. For European customers, please contact us to explore potential shipping options.
How long will it take for my order to be processed?
Orders are processed within 24-48 hours after being placed, excluding weekends and holidays. You will receive a dispatch confirmation once your order has been shipped.
Can I combine multiple items into one shipment?
Yes, if you order multiple items at once, we will combine them into a single shipment whenever possible to minimise shipping costs and environmental impact. If an item is out of stock or delayed, we may ship it separately, but we’ll inform you beforehand.
What should I do if I entered the wrong shipping address?
If you realise that you’ve entered the wrong shipping address, please contact our customer service team as soon as possible at customer support Email. info@raymat.co.uk or call us at 0161 511 8875 , 07888 199 302. If your order has not yet been dispatched, we can update the address for you. If it has already shipped, we will work with our delivery partner to correct it if possible.
Do you offer gift-wrapping or special packaging?
Currently, we do not offer gift-wrapping or special packaging services. All of our products are packaged securely to ensure safe delivery.
What if my item arrives late?
While we strive to deliver all orders on time, unforeseen delays can occasionally occur due to factors like courier issues or weather conditions. If your order is delayed, we recommend tracking your order using the tracking number provided or contacting our customer service team for assistance.
What if my bedding product arrives wrinkled or compressed?
Some bedding products, such as duvets or pillows, may arrive compressed for easier shipping. Once opened, they will regain their full shape within a few hours. If you're concerned about wrinkles or creases, we recommend following the care instructions to refresh the fabric.
Can I change my order after it’s been placed?
If you need to make changes to your order (such as adding or removing items), please contact us immediately. If your order hasn’t been processed yet, we will do our best to accommodate your request. However, once the order has been dispatched, changes may not be possible.
What do I do if my order is delayed due to unforeseen circumstances?
In rare cases of delays beyond our control (such as courier issues or natural disasters), we will notify you and keep you updated on the status of your order. If you have concerns, please feel free to reach out to us for assistance.
Is it possible to cancel my order?
Yes, you can cancel your order as long as it hasn’t been processed or dispatched yet. Please contact our customer service team as soon as possible to request a cancellation. Once the order has been shipped, cancellation may not be possible, but you can return the items following our Return Policy.
