Our Return & Refund Policy
- We offer 30-day returns from the date you receive your delivery.
- You have the right to inspect the product. If you wish to return it, please ensure there is no damage to the product or its packaging.
- Items must be returned in a resealable condition and in the full original packaging.
- Used products cannot be returned unless both parties agree they are faulty.
- Goods for return must be dispatched within 14 days of notifying us of your intent to return or within 30 days of delivery, whichever is longer.
- All returns will be inspected before a refund is issued.
- Refunds, including delivery charges equivalent to our Standard Delivery service (where paid), will be processed within 14 days of receiving the goods or receiving proof of return (e.g., proof of tracked shipping).
- Contact customer service via [email/phone number] to initiate a return. Please provide your order number and the reason for the return.
- For defective or incorrect items, Raymat Textiles will cover the return shipping cost. For returns based on personal preference, the customer is responsible for return shipping.
How to start Return & Refund
1. Eligibility for Returns
You may return your item if:
- The item is unused, unwashed, and in its original packaging with all tags attached.
- The return request is made within 30 days of receiving your order.
- The product is not customised or part of a clearance sale (unless damaged or defective).
- 2. How to Initiate a Return
To initiate a Return or Refund, follow these steps:
- Contact Us: Reach out to our customer service team via email at Customer Support Email info@raymat.co.uk or phone at 0161 511 8875, 07888 199 302. Provide your order number and the reason for your return.
- Prepare Your Package: Pack the item carefully in its original packaging, ensuring that all tags are intact.
- Ship the Return: Our customer service team will provide you with the return instructions. We recommend using a trackable shipping method to ensure the item is safely returned.
3. Conditions for Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, a full refund (minus any original shipping fees) will be processed to your original method of payment.
- The refund will be credited within 7-10 business days depending on your payment method and bank policies.
4. Return Shipping Costs
- If the return is due to a defective or incorrect item, Raymat Textiles will cover the return shipping costs.
- For returns based on personal preference (e.g., colour, size), the customer is responsible for return shipping.
- 5. Non-Refundable Items
Certain products are not eligible for refunds, including:
- Custom or personalised orders
- Clearance items, unless damaged or incorrect
- Items returned outside the 30-day return window
6. Exchange Policy
If you wish to exchange an item, please follow the same process as initiating a return. Once the original item is received and approved, we will ship the new item. Any price differences (if applicable) will be handled during this process.
7. Refund Processing Time
Once your return is received and inspected, you will be notified regarding the approval of your refund. If approved, refunds are processed within 7-10 business days. You will receive an email confirmation once the refund is completed.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at Customer Support Email info@raymat.co.uk or Number 0161 511 8875, 07888 199 302. We are here to assist you and ensure your shopping experience with Raymat Textiles is exceptional.
Replacement Policy
At Raymat Textiles, we strive to ensure every product meets our high standards, but we understand that replacements may sometimes be necessary. This policy outlines the steps and conditions for requesting a replacement.
1. Eligibility for Replacement
You are eligible for a replacement if:
- The product is damaged during transit.
- You received the wrong item.
- The product has a manufacturing defect.
To qualify for a replacement, the product must be:
- Unused, unwashed, and in its original packaging.
- Reported within 30 days of receiving the item.
2. How to Initiate a Replacement
To initiate a replacement, please provide your order number and details of the defect or damage to our customer service team. They will guide you through the replacement process.
3. How to Initiate a Return or Replacement
Follow these simple steps to start your return or replacement:
- Contact Us: Reach out to our customer service team via email at Customer Support Email info@raymat.co.uk or phone at 0161 511 8875, 07888 199 302. Be sure to provide your order number and the reason for the return or replacement.
- Prepare Your Package: Pack the items carefully in their original packaging, making sure all tags and labels are still attached.
- Ship the Return: Follow the instructions provided by our customer service team for returning the product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Shipping Costs
For approved replacements, Raymat Textiles will cover the cost of shipping the replacement item. If the original product needs to be returned, we will also provide instructions for shipping it back at no extra cost to you.
5. Replacement Processing Time
Once your replacement request is approved, the replacement item will be shipped within 7-10 business days. You will receive tracking information as soon as the item is dispatched.
Exceptions
Some items are not eligible for replacement, including:
- Custom or personalised orders
- Clearance items, unless damaged or incorrect.
Contact Us
If you have any further questions or need assistance with returns or replacements, feel free to contact us at [Customer Support Email info@raymat.co.uk or call us at 0161 511 8875, 07888 199 302. Our team is ready to assist you.
