Acceptance of Terms
Welcome to Raymat Textiles’ website (“Website”). The Website includes raymattextiles.co.uk and the Raymat Textiles Blog . By accessing or using this Website in any way, and/or purchasing products or services, you expressly acknowledge and agree to be bound by these Terms and Conditions (“Terms”) as well as the “Raymat Textiles Privacy Policy,” “Raymat Textiles Return/Exchange and Refund Policy,” and “Raymat Textiles Warranty” (collectively, the “Agreement”). This Agreement governs your relationship with Raymat Textiles for any transactions made through the Website.
Raymat Textiles reserves the right to modify the Agreement from time to time without prior notice. You can know if these Terms and the other components of the Agreement have changed by referring to the date at the top of each posted document. It is your responsibility to review the Agreement carefully. If you do not agree to be bound by all provisions, do not purchase any products and please exit the Website promptly. By submitting any order, you certify that you have read, understood, and agreed to the Agreement.
Information About Us
We operate the Website https://www.raymattextiles.co.uk. Our company name is Raymat Textiles Ltd, and our registered office is at Raymat Textiles, Bridgefield Street, Radcliffe, Manchester, M26 2SG. You can contact us by phone at 0161 511 8875 or 0770 238 5133 or via email at info@raymat.co.uk.
YOUR STATUS
By placing an order through our site, you warrant that:
- You have provided accurate details about yourself, including your name, address, payment details, and a contact number where you can easily be reached.
- You are legally capable of entering into binding contracts.
- You are at least 18 years old.
Understanding the Basics Who's Who and What's What
By placing an order with Raymat Textiles, you agree to be bound by the terms and conditions below to govern each Order. Each Order is a separate, legally binding contract. Please read these terms carefully and ensure you understand them.
If a court finds any provision invalid or unenforceable, the remaining provisions will remain valid. The laws of England govern these terms and do not affect your statutory rights.
What Do the Terms Mean?
In these terms and conditions, the following words shall have the following meanings:
- "You" or "Your" refers to the person named in the Order to whom we supply the Goods.
- "We," "Us," or "Our" refers to Raymat Textiles, Bridgefield Street, Radcliffe, Manchester, M26 2SG.
- "Order" means your Order for the Goods.
- "Goods" refers to all products listed in the Order.
- "Made to Measure" refers to any Goods made to non-standard dimensions specified by You.
- "Delivery" refers to delivering Goods to the doorstep or specified room at the address in Your Order.
How the Contract is Formed Between You and Us
Your Order constitutes an offer to purchase Goods from us. All Orders are subject to our acceptance, which we may decline at our discretion. We will confirm acceptance of your Order by sending you an email ("Order Confirmation"). Our contract is formed only once we have sent you this Order Confirmation.
Upon acceptance, we will assign an order number, which will be included in the Order Confirmation. Please reference this order number in all future communications regarding the Order.
We reserve the right to revise and amend these terms and conditions to reflect changes in market conditions, technology, payment methods, relevant laws, regulatory requirements, or system capabilities. Any changes will apply to your Order if required by law or a government authority. Otherwise, you will be subject to the policies and terms in effect when placing the Order.
Arbitration Clause and Class Action Waiver
For this Dispute Resolution Policy, a “Dispute” is defined as any controversy, claim, or difference between you and Raymat Textiles arising from or relating to this Agreement, any Raymat Textiles products, or your use of the Website.
Any Dispute will be resolved exclusively by arbitration in Manchester, UK, with a single independent arbitrator under UK law. This means neither you nor Raymat Textiles can take legal action in court. Each party will cover its legal fees and costs during arbitration, regardless of the outcome.
By placing an order on our Website, you agree to our terms through a "Click-Wrap." Before checking out, you'll see a prompt asking you to confirm that you’ve read and understood the terms. To proceed, click the box to indicate your Agreement. We’ve made it clear by providing a link to the full terms, and you won’t be able to complete your Order until you confirm. Clicking the box means you’re ready to go!
Products
We specialise in offering luxury products across the UK that are designed with exceptional quality and craftsmanship. Our Website is your destination to browse, discover, and purchase high-end items that elevate your lifestyle. We strive to improve our offerings continuously and may occasionally update product details or availability to ensure we deliver the finest selection. Every product is intended for personal use, and we aim to provide an unparalleled shopping experience tailored to your needs.
For this Agreement, “content and material” refers to any information, communications, software, published works, photos, videos, graphics, music, sounds, or other content that users can view or hear on the Website. Raymat Textiles grants you limited permission to use this Website only as outlined in these Terms.
Intellectual Property
We take intellectual property rights seriously. All content on our Website, including text, images, graphics, logos, and design elements, is protected by UK and international copyright, trademark, and other intellectual property laws.
Ownership: All content and materials are owned by Raymat Textiles unless otherwise indicated. This includes proprietary images, product descriptions, and any other original content.
Third-Party Content: In some instances, we may use licensed images, graphics, or other content owned by third parties. Such content remains the intellectual property of the original owner, and Raymat Textiles holds a license to use it. Users must not copy, redistribute, or modify any third-party content without express permission from the original owner.
Use Restrictions: You are granted a limited, non-exclusive license to access and make personal, non-commercial use of the content on this Website. Unauthorized use, including the reproduction, distribution, or public display of our or any third-party content, is strictly prohibited and may result in legal action.
Digital Millennium Copyright Act
Raymat Textiles does not use any content from you or third parties unless legally authorised. However, suppose you are a copyright holder and believe any material on this Website infringes your copyright. In that case, you may notify us to request the removal or blocking of the material. Your notice must include:
- (a) Sufficient details about the copyrighted work (e.g., titles, authors, registration numbers, etc.), or for multiple works, a representative list;
- (b) Sufficient details to help us identify and locate the allegedly infringing material (e.g., file name, URL);
- (c) Your contact information (address, phone number, and email);
- (d) A statement affirming your good faith belief that the material is not authorized by the copyright owner, their agent, or the law;
- (e) A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright holder;
- (f) Your signature.
Please consider consulting legal counsel to ensure your rights are fully protected. Upon receiving valid notice, Raymat Textiles may temporarily or permanently remove the identified material from the Website.
Use of Website
The website is for your personal use to browse and purchase products or communicate with us. You may NOT use the website or its content for:
(a) any commercial or unlawful purposes;
(b) soliciting unlawful acts;
(c) violating regulations, laws, or ordinances;
(d) infringing intellectual property rights;
(e) harassing or discriminating based on gender, race, etc.;
(f) submitting false information or uploading viruses;
(g) collecting personal data without consent;
(h) spamming, scraping, or engaging in obscene activities;
(i) interfering with website security.
you may NOT resell, make commercial use of, modify, adapt, translate, or reproduce any part of the website or its content except for personal use. Copying, downloading, performing, or publishing any website content without permission is prohibited. Accessing the site from any jurisdiction where it's illegal is not allowed. You must comply with all applicable laws regarding privacy, data protection, intellectual property, and more. Raymat Textiles reserves the right to terminate your access if you violate these terms or misuse the website.
Payment and Shipping
Payment and Shipping
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Prices and Taxes: Prices for products are displayed in GBP (£), exclusive of applicable taxes, which will be added at checkout. Shipping costs will also be communicated during the order process.
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Accurate Information: You must provide accurate and up-to-date details for billing, shipping, and payment. If any details change, please update them promptly.
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Order Cancellations: Raymat Textiles reserves the right to cancel orders that violate our policies, such as bulk orders for resale.
Payment Security
At Raymat Textiles, we prioritize the protection of your payment information. We use Shopify Payments, a secure and encrypted payment processing system, to ensure that all transactions are carried out safely. Shopify adheres to the Payment Card Industry Data Security Standard (PCI DSS) and employs SSL (Secure Sockets Layer) encryption for all payment data.
- Secure Payment Processing: All transactions on our site are processed via secure payment gateways, including major credit/debit cards, Apple Pay, Google Pay, and other secure payment methods.
- Encryption: Shopify uses SSL encryption to safeguard sensitive information, including your credit card details, during the transaction process.
- No Card Storage: We do not store your full credit card details on our servers. All payment information is handled directly by Shopify and its payment processors.
- Fraud Prevention: Shopify has built-in fraud prevention systems to detect and prevent unauthorized transactions. In case of suspicious activity, we may contact you for additional verification before processing the payment.
If you have any concerns or suspect unauthoriSed activity, please contact us immediately at info@raymat.co.uk or 0161 511 8875.
Data Protection and GDPR Compliance
At Raymat Textiles, we respect your privacy and are committed to protecting your personal data. We comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws to ensure that your personal information is handled securely and responsibly.
By using our website, you acknowledge and agree to the collection, storage, and processing of your personal data as outlined in our Privacy Policy.
Personal Data Collection
We collect personal data when you place an order, register on our website, subscribe to our newsletter, or communicate with us. This data may include, but is not limited to:
- Name
- Contact information (email, phone number)
- Billing and shipping addresses
- Payment details (processed securely through Shopify Payments)
- Order history
Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: If your data is inaccurate or incomplete, you can request its correction.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request restrictions on how we process your personal data under certain circumstances.
- Right to Data Portability: You can request to transfer your personal data to another data controller.
- Right to Object: You can object to the processing of your personal data for marketing or profiling purposes.
- To exercise any of these rights, please contact us at info@raymat.co.uk or via the contact details provided on our website.
Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. All payment transactions are processed via secure, encrypted payment gateways.
Third-Party Services
We may share your data with trusted third-party service providers, such as shipping carriers or payment processors (e.g., Shopify Payments, PayPal), as necessary to fulfil your order. These third parties are also required to comply with applicable data protection regulations.
For more detailed information on how we process your personal data, please read our Privacy Policy.
Important Notes on Data Security
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Cookies: We use cookies to enhance your browsing experience on our website. By using our site, you consent to the use of cookies in accordance with our Cookie Policy.
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Retention of Data: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with our legal obligations.
Returns, Exchanges and Refunds
Return, Refund, and Warranty Policies (Sections 9 & 10)
At Raymat Textiles, our return, refund, and warranty policies are fully compliant with the Consumer Rights Act 2015 to protect your consumer rights. Below are the key points to note:
Returns and Refunds
14-Day Return Period: As per UK law, you can return any goods purchased online within 14 days of receipt for a full refund, provided the items are unused, in their original packaging, and a resalable condition. This applies to all products except those listed under exceptions.
Exceptions: Certain products, such as Made-to-Measure or personalized items, are exempt from the 14-day return policy. These goods cannot be returned unless they are faulty or not as described.
How to Return: If you wish to return a product, please contact us within the 14-day window at info@raymat.co.uk or at 0161 511 8875 to arrange a return and refund. Once we receive the goods, we will process your refund within 14 days.
Faulty Goods
Under the Consumer Rights Act 2015, if the goods you receive are faulty, damaged, or not as described, you are entitled to:
- A full refund if the fault is identified and reported within 30 days of receiving the goods.
- A repair or replacement if a fault is found after 30 days but within six months of purchase unless the fault is due to misuse.
- If the repair or replacement is unsuccessful, you can still request a refund or partial refund depending on the amount of use you’ve had from the product.
Warranty
Raymat Textiles offers a 12-month warranty on all products, covering manufacturing defects. This warranty is in addition to your statutory rights under the Consumer Rights Act 2015.
If you need to make a warranty claim, please contact us at info@raymat.co.uk or call 0161 511 8875. Ensure that you provide your order number and a detailed description of the issue.
Important Notes:
- The Raymat Textiles Warranty outlines specific warranties for each product, and this warranty is incorporated into the Terms and Conditions by reference.
- No other warranties or guarantees apply beyond what is provided in this Warranty.
- All warranty rights will be voided if there is any fraud or dishonest conduct regarding your warranty claim, as determined solely by Raymat Textiles.
Privacy
The Raymat Textiles Privacy Policy outlines our practices regarding collecting and using your personal information when using the website or interacting with Raymat Textiles. The Privacy Policy is incorporated into this Agreement by reference. Please make sure to read it carefully before completing any transactions. Note that Raymat Textiles complies with data retention policies and standards, maintaining transaction records as required by law.
Submissions
At Raymat Textiles, We value your feedback, comments, and suggestions regarding our website and products. By submitting any material ("Submissions"), you agree that all rights to the content, including ideas, concepts, or intellectual property, are automatically and irrevocably assigned to us. We may use, reproduce, modify, publish, or distribute your Submission for any purpose without compensation.
Please refrain from submitting confidential, proprietary, or content you do not wish to assign to us. By making a Submission, you confirm that the content is original, does not violate any third-party rights (including copyrights, trademarks, or privacy), and is free of offensive, defamatory, or unlawful material. Additionally, Submissions must be free from malicious code or viruses, and you are responsible for their accuracy and legality.
We reserve the right to monitor, edit, or remove any content that we deem inappropriate or that violates these terms.
Website Disclaimer and Limitation of Liability
While Raymat Textiles makes reasonable efforts to verify the accuracy and reliability of the content on this website, we do not guarantee that the information is free from errors, complete, or up-to-date. Technical inaccuracies, typographical errors, or omissions may occur, and we reserve the right to change the website’s content, products, and prices without prior notice. The content and products on this website may also be outdated, and Raymat Textiles is under no obligation to update them.
You understand and agree that your website use is at your own risk. The website is provided on an "as is" and "as available" basis without any warranties, either express or implied, including, but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Raymat Textiles does not guarantee that
- The website will meet your requirements.
- The website will be uninterrupted, timely, secure, or error-free.
- The results obtained from using the website will be accurate or reliable.
- The quality of any products or content will meet your expectations.
- Any errors on the website will be corrected.
Any material downloaded or obtained from the website is at your own risk. Raymat Textiles will not be responsible for any damage to your device from accessing such material. Raymat Textiles also disclaims responsibility for any dealings you may have with third parties concerning your use of the website. You agree to resolve disputes with such third parties directly and release Raymat Textiles from any related claims or damages.
Raymat Textiles makes no representations or warranties about using this website outside the United Kingdom, and you assume all risks if accessing it from another jurisdiction. For more information, please review our Disclaimer Policy.
Limitation of Liability
Your sole remedy and Raymat Textiles' maximum liability for any claim related to your use of the website or purchase of products will be limited to the amount you paid for the product in question.
Under no circumstances will Raymat Textiles, its licensors, employees, affiliates, agents, or suppliers be liable for any special, punitive, incidental, indirect, or consequential damages, including but not limited to bodily harm, personal injury, loss of use, data, or profits. This applies regardless of whether Raymat Textiles has been informed of the possibility of such damages.
Suppose you are dissatisfied with the website, content, or these terms. In that case, your only remedy is to stop using the website and discontinue purchases. Suppose you continue using the website and claim injury or damage. In that case, you agree to indemnify and hold Raymat Textiles harmless, including covering any attorney’s fees incurred in defense of any action initiated by you or a third party.
Certain jurisdictions may prohibit the exclusion or limitation of liability for consequential or incidental damages. By using this website or purchasing any product, you expressly agree that any disputes shall be governed by the laws applicable in the UK, and you submit to the jurisdiction of UK courts.
Indemnification
You agree to defend, indemnify, and hold Raymat Textiles (including its directors, employees, affiliates, agents, contractors, and suppliers) harmless from any liabilities, claims, and expenses, including legal fees, that arise from your use or misuse of the website, your breach of these terms, or violation of any law or third-party rights. Raymat Textiles reserves the right to assume exclusive defense of any matter at its own expense, and you agree to cooperate in asserting any defenses.
International Use
While the website may be accessible globally, Raymat Textiles makes no representation that its products are appropriate or available for use outside the UK. Suppose you access the website and purchase products from outside the UK. In that case, you do so at your own risk. You are responsible for compliance with local laws, including data protection and tax regulations. Any product offers are void where prohibited, and Raymat Textiles reserves the right to modify refund or warranty policies for international purchases.
Governing Law
The laws of the United Kingdom shall govern this Agreement and any disputes arising from it. You agree to submit to the exclusive jurisdiction of UK courts in connection with any legal action. Any purchase from outside the UK is made at your initiative, and Raymat Textiles does not voluntarily submit to the personal jurisdiction of courts in locations outside the UK. For more details, please review our Governing Law Policy.
Force Majeure
Any legal excuses, Raymat Textiles is not liable for non-delivery or delays caused by events beyond our control. This includes, but is not limited to, labor strikes, wars, fires, accidents, adverse weather, transport issues, government actions, epidemics, pandemics, or other unforeseen events. Raymat Textiles will be excused from liability during such circumstances, whether similar to those listed or not.
Savings Clause and Sever ability
Suppose any part of this Agreement is deemed unlawful, void, invalid, or unenforceable. In that case, that portion will be interpreted to reflect the original intent as closely as possible and comply with applicable law. The remaining portions of the Agreement will remain in full force and effect.
Contacting Our Customer Service
Please read this document carefully. For any questions, contact us:
- Email: info@raymat.co.uk
- Phone: 0161 511 8875 / 0770 238 5133
- Address: Raymat Textiles, Bridgefield Street, Radcliffe, Manchester, M26 2SG
- Website: https://www.raymattextiles.co.uk
Important Notes:
- These Terms and Conditions are essential for protecting both your rights and the rights of Raymat Textiles.
- Always check the latest version of these Terms before making purchases or using the website.
